Technical Associate

Job Description

  • Provide technical assistance and support to customers for various hardware and software issues pertaining to LED lighting products.
  • Diagnose and resolve technical issues over the phone, email, or in person.
  • Educate customers on product usage, maintenance, and troubleshooting.
  • Coordinate with the technical team to escalate complex issues for resolution.
  • Log customer interactions and follow up on solutions to ensure customer satisfaction.
  • Stay up-to-date with the latest LED lighting technologies and products of Ecoshift Corporation to effectively support clients.
  • Work closely with the sales and product teams to provide feedback and support for the betterment of the customer experience within the Wholesale/Distributor sector.

Job Qualifications

  • Registered Electrical Engineer with minimal experience are welcome to apply.
  • Less than 1 year of experience, fresh graduates are welcome to apply.
  • Proficient in English, strong teamwork abilities, capable of pre-sale product demonstrations, adept in customer relationship management, and public speaking skills.
  • MS Word, Excel & PPT
  • Knowledge on operation Auto Cad
  • Sketch up & how to operate Dialux 4.13
  • At least basic on Dialux Evo

Vacant ( 2 ) Pasig City

Job Category: Technical
Job Location: Pasig

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